Terms & booking conditions.
Draft skeleton, mirroring the Get Licensed terms structure. Final wording is produced with the Get Licensed legal pack before launch and reviewed by counsel.
1. Who we are
Frontline College is a trading name of Get Licensed Limited. Bookings, payments and training delivery are provided by Get Licensed Limited under these terms.
2. Bookings and seats
A seat is confirmed on payment (or first split payment, or accepted business invoice). Multi-seat bookings may name learners at checkout or invite them afterwards; invited learners must complete their details before the course start.
3. Payment terms
Pay in full, split in three (first payment confirms the seat), or business invoice for eligible accounts. Split-payment schedules and invoice terms are shown at checkout.
4. Transfers, cancellations and refunds
Date and location transfers, cancellation windows and refund rights mirror the Get Licensed booking terms, which apply to every booking made through Frontline College.
5. Courses and qualifications
Regulated qualifications are delivered and assessed to the awarding organisation's specification and appear on certificates with their qualification numbers. The Frontline Specialist designation is a professional title awarded by Frontline College; it is not a regulated qualification and is not endorsed by the SIA or Ofqual.
6. eLearning
Online courses are delivered on eCert, the college's digital campus. Access terms and completion requirements are stated on each course page.
7. Certificates and the register
Certificates are issued by Frontline College · eCert and are verifiable at the public register by credential ID.
8. Complaints and contact
The Get Licensed support team handles all queries and complaints for college bookings, under the same service standards.